{"id":14655,"date":"2020-03-10T14:24:30","date_gmt":"2020-03-10T14:24:30","guid":{"rendered":"https:\/\/www.gireve.com\/?p=14655"},"modified":"2022-07-18T15:32:55","modified_gmt":"2022-07-18T15:32:55","slug":"service-messagerie-de-gireve-3-questions-a-margaux-vandeville","status":"publish","type":"post","link":"https:\/\/www.gireve.com\/fr\/service-messagerie-de-gireve-3-questions-a-margaux-vandeville\/","title":{"rendered":"Service Messagerie de GIREVE : 3 questions \u00e0 Margaux Vandeville"},"content":{"rendered":"<p><em>La plateforme d\u2019interop\u00e9rabilit\u00e9 GIREVE a fait \u00e9voluer la Connect Place, son portail d\u00e9di\u00e9 aux \u00e9changes entre op\u00e9rateurs de mobilit\u00e9 et op\u00e9rateurs de recharge. Un service de messagerie est maintenant disponible. Les op\u00e9rateurs peuvent donc \u00e9changer directement sur leur espace avant de signer un accord d\u2019itin\u00e9rance, pour envoyer leurs questions op\u00e9rationnelles ou encore afin d\u2019\u00e9changer sur leurs facturations.<\/em><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-14647 size-medium\" src=\"https:\/\/www.gireve.com\/wp-content\/uploads\/2020\/03\/Margaux-300x200.jpg\" alt=\"\" width=\"300\" height=\"200\" srcset=\"https:\/\/www.gireve.com\/wp-content\/uploads\/2020\/03\/Margaux-300x200.jpg 300w, https:\/\/www.gireve.com\/wp-content\/uploads\/2020\/03\/Margaux.jpg 598w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p><strong>Margaux, vous avez mis en place le nouveau service de messagerie de la Connect Place. Pouvez-vous nous pr\u00e9senter ce service ? <\/strong><\/p>\n<p>Notre service de Messagerie vient en compl\u00e9ment des fonctions en place dans la Connect Place. Il permet aux op\u00e9rateurs qui sont connect\u00e9s chez GIREVE d\u2019\u00e9changer avec les autres op\u00e9rateurs en ciblant imm\u00e9diatement le bon interlocuteur (commercial, op\u00e9rationnel, technique ou comptable).<\/p>\n<p>Ce service s\u2019adresse \u00e0 toute la cha\u00eene des acteurs concern\u00e9s par l\u2019itin\u00e9rance. Les commerciaux peuvent l&rsquo;utiliser pour identifier et contacter les op\u00e9rateurs du r\u00e9seau GIREVE avec qui ils ne sont pas encore en accord pour l\u2019itin\u00e9rance. Les \u00e9quipes techniques peuvent signaler et suivre un incident sur un outil partag\u00e9. Enfin, les acteurs en charge de l\u2019op\u00e9rationnel et de la comptabilit\u00e9 peuvent \u00e9changer simplement pour traiter les questions autour du suivi des consommations.<\/p>\n<p>A titre d\u2019exemple, un op\u00e9rateur de mobilit\u00e9 qui conteste une session de recharge en itin\u00e9rance pourra \u00eatre contact\u00e9 par l\u2019op\u00e9rateur de recharge via la messagerie pour un \u00e9change plus d\u00e9taill\u00e9, \u00e9vitant ainsi aux op\u00e9rateurs d\u2019utiliser de multiples canaux de communication (t\u00e9l\u00e9phone, email, outils de ticketing etc).<\/p>\n<blockquote><p>Ce service s\u2019adresse \u00e0 toutes la cha\u00eene des acteurs concern\u00e9s par l\u2019itin\u00e9rance.<\/p><\/blockquote>\n<p><strong>Plus en d\u00e9tail\u00a0: quelles sont les fonctionnalit\u00e9s de ce service\u00a0? <\/strong><\/p>\n<p>Ce service permet \u00e0 un op\u00e9rateur de recharge de cr\u00e9er une conversation avec un op\u00e9rateur de mobilit\u00e9 et inversement. Il est accessible sur tous les \u00e9crans de notre plateforme digitale, la Connect Place.<\/p>\n<p>L\u2019op\u00e9rateur d\u00e9finit le sujet de la conversation, l\u2019interlocuteur avec lequel il souhaite \u00e9changer chez un op\u00e9rateur donn\u00e9, et r\u00e9dige son message. Pas besoin de g\u00e9rer un carnet d\u2019adresses pour d\u00e9terminer qui est le bon contact, la Connect Place vous trouvera la bonne personne\u00a0! Le destinataire est alors imm\u00e9diatement notifi\u00e9 et sera en mesure de lui r\u00e9pondre.<\/p>\n<p>Dans son espace \u00ab\u00a0messagerie\u00a0\u00bb, tout utilisateur peut ainsi consulter l\u2019ensemble des fils de conversations en cours, les trier, les filtrer ou encore les archiver.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-14649\" src=\"https:\/\/www.gireve.com\/wp-content\/uploads\/2020\/03\/messaging-schema-FR.png\" alt=\"\" width=\"600\" height=\"535\" srcset=\"https:\/\/www.gireve.com\/wp-content\/uploads\/2020\/03\/messaging-schema-FR.png 1058w, https:\/\/www.gireve.com\/wp-content\/uploads\/2020\/03\/messaging-schema-FR-300x267.png 300w, https:\/\/www.gireve.com\/wp-content\/uploads\/2020\/03\/messaging-schema-FR-1024x913.png 1024w, https:\/\/www.gireve.com\/wp-content\/uploads\/2020\/03\/messaging-schema-FR-768x685.png 768w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>\u00c0 tout moment un nouvel interlocuteur peut \u00eatre ajout\u00e9 \u00e0 une conversation en lui partageant le lien de celle-ci.<\/p>\n<p><strong>Notre service permet de solliciter au juste niveau les utilisateurs de la Connect Place.<\/strong> A la cr\u00e9ation d\u2019une conversation, tous les destinataires sont notifi\u00e9s par email. Lors des \u00e9changes suivants, seuls les utilisateurs \u00e9tant intervenus dans la conversation seront notifi\u00e9s. Pour autant, tous les destinataires de la conversation de d\u00e9part peuvent consulter l\u2019int\u00e9gralit\u00e9 de la conversation dans leur espace messagerie.<\/p>\n<p><strong>Souhaitez-vous faire \u00e9voluer l\u2019outil dans les mois \u00e0 venir\u00a0? Si oui, quelles fonctionnalit\u00e9s pr\u00e9voyez-vous de mettre en place\u00a0?<\/strong><\/p>\n<p>Nous avons plusieurs pistes pour faire \u00e9voluer ce nouveau service\u00a0: rendre possible la cr\u00e9ation de groupe de conversation entre plusieurs op\u00e9rateurs, renforcer l\u2019articulation avec la fonction de contestation en associant une conversation \u00e0 une session de charge, pouvoir mettre les \u00e9quipes GIREVE en copie des \u00e9changes, etc. <strong>Pour toutes ces \u00e9volutions, nous sommes \u00e0 l\u2019\u00e9coute des retours de nos utilisateurs<\/strong> afin de faire \u00e9voluer ce produit en ad\u00e9quation avec leurs besoins.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Une messagerie est disponible sur la plateforme GIREVE. Les op\u00e9rateurs peuvent \u00e9changer directement sur leur espace avant de signer un accord d\u2019itin\u00e9rance.<\/p>\n","protected":false},"author":5,"featured_media":14653,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[15,102,92],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service Messagerie de GIREVE : 3 questions \u00e0 Margaux Vandeville - GIREVE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gireve.com\/fr\/service-messagerie-de-gireve-3-questions-a-margaux-vandeville\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Messagerie de GIREVE : 3 questions \u00e0 Margaux Vandeville - GIREVE\" \/>\n<meta property=\"og:description\" content=\"Une messagerie est disponible sur la plateforme GIREVE. 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